Frequently Asked Questions (FAQ)
At Tony Twain, we understand that shopping for aircraft-related products can raise many questions—especially when you’re buying online. Below are some of our most frequently asked questions to help make your shopping experience easier and more informed.
1. What kind of products does Tony Twain sell?
We specialize in aviation-related products including model airplanes, RC (remote control) aircraft, aviation collectibles, and accessories. Our range is designed to meet the needs of both beginner hobbyists and seasoned aviation enthusiasts. Whether you’re building a collection or flying for fun, we have something for you.
2. Do you ship internationally?
Yes, we offer worldwide shipping. Shipping costs and delivery times vary depending on the destination and shipping method selected at checkout. Customs duties and taxes may apply depending on your country’s regulations.
3. How long does shipping take?
Orders are typically processed within 1–3 business days. Standard shipping within the U.S. generally takes 5–10 business days, while international orders may take 7–21 business days depending on location. You’ll receive a tracking number once your order has shipped.
4. What is your return policy?
We accept returns within 30 days of delivery for most items, provided they are unused and in original condition. Please contact us at contact@tonytwain.com before sending any item back. Return shipping costs are generally the responsibility of the customer unless the product is defective or sent in error.
5. What if my item arrives damaged or defective?
If your item arrives damaged or defective, please email us within 7 days of receipt with your order number and photos or videos of the issue. We will work with you to offer a replacement, refund, or other suitable solution.
6. Can I cancel or change my order after placing it?
We aim to process orders as quickly as possible. If you need to make changes, contact us immediately at contact@tonytwain.com. Once an order has been shipped, we are unable to cancel or modify it.
7. Do you offer any warranties?
Yes, some of our products come with manufacturer warranties, which will be noted on the product page. If you have warranty-related questions, feel free to reach out and we’ll guide you through the process.
8. Are the RC aircraft suitable for beginners?
Absolutely. We offer a variety of aircraft models suitable for all skill levels. Beginner models are labeled as such and are generally more stable, slower in speed, and easier to control. We also provide helpful tips in our product descriptions and user manuals.
9. Is it safe to fly these aircraft anywhere?
We always recommend checking local laws and regulations before flying any RC aircraft. Certain areas such as airports, national parks, and urban zones may have restrictions. Always fly in open, safe areas and avoid restricted airspace.
10. How do I contact customer support?
You can reach us any time by emailing contact@tonytwain.com. We strive to respond within 24–48 hours on business days.
Still have questions? We’re here to help! Reach out anytime, and thank you for choosing Tony Twain—where your passion for flight finds its wings.